Services → Reputation Management

A missed bad review costs more than the review itself.

A Harvard Business School study of Yelp ratings found that a one-star increase raised revenue by 5-9%[5] for independent restaurants. Missing bad reviews on Google, Yelp, or industry-specific platforms costs real money. We automate response workflows across all platforms so nothing gets missed and every reply reflects your brand and compliance needs.

What we set up

What's included: Automated review monitoring and response flows across Google Reviews, Yelp, Healthgrades (medical), Avvo (legal), and industry-specific platforms, escalation rules for sensitive issues, compliance-aware response templates, and weekly reputation reporting.

Revenue gainedBetter ratings are linked to more business: 5-9%[5] more revenue per star for independent restaurants
Time savedNo more scrambling to respond by hand
Risk mitigatedNothing sensitive goes out without human review

Sources & Research

[5] A one-star increase in Yelp rating led to a 5-9% increase in revenue for independent restaurants. The effect was driven by independent restaurants; ratings did not affect chain restaurants. The study combined Yelp ratings with Washington State revenue data. (Michael Luca, Harvard Business School, 2011) ↑ Back