Most missed patient calls happen during peak hours, when your front desk is already juggling three other things. An AI receptionist answers, books, and reminds automatically, so fewer patients get a voicemail and fewer appointments turn into no-shows.
Medical, wellness, and dental offices commonly miss 20 to 30 percent of incoming calls during peak hours, and no-show rates commonly run between 14 and 38 percent depending on the practice: patient no-shows are estimated to cost the U.S. healthcare system roughly $150 billion a year, most of it preventable with a reminder system that actually reaches people.
The same pattern holds at veterinary practices, salons, spas, and gyms — anywhere a ringing phone is either a booked appointment or a lost one.
of calls to medical, wellness and dental offices go unanswered during peak hours, based on industry-wide estimates.
We set up an AI receptionist that picks up when your staff's buried, text and email reminders that actually cut no-shows, and an intake form that pulls information before they walk in, all built with patient privacy in mind. Running a dental office? See our dental page.
The AI voice service itself is run by a third-party provider and billed directly to you; we work with the provider on your behalf.
higher appointment attendance with text reminders, pooled across hospital outpatient studies. Results varied widely.
A client calls at 8 p.m. to ask about hours, parking, and whether you take their insurance. Those questions are answered right away, and they book a visit for the next morning. The reminder text goes out the day before, in their preferred language. Your front desk spends the morning with the people in the room, not catching up on calls.
An illustration of how it can work, not a client story.
That depends on the tools, so we choose them with you. Anything that touches patient information goes through a vendor that will sign a Business Associate Agreement, and we tell you up front which steps see patient data and which don't.
No. It handles the repeat, predictable questions and after-hours calls so your staff can focus on patients who are actually in front of them.
Most practices are live within a few weeks of the operational audit, depending on how many systems need to connect.
Our setup fee depends on how many workflows you automate, from a simple after-hours answering line up to full booking and intake, and starts at $500. The AI voice service itself is billed to you directly by its provider, and that part follows your call volume. See all starting prices.
We'll walk through where the missed calls and no-shows are actually happening before recommending anything.
